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PCF | Frequently Asked Questions
Q.
How do I access Citrix from home?
Q.
How do I print from Citrix on my home printer?
Q.
I am trying to use ClinDesk via Citrix on the web and it is telling
me that my screen size is incorrect that it must be 1024x768. What
do I Do?
Q.
How do I change my (domain/citrix) password (if it has not yet expired)?
Q.
Do Wash University employees get a discount when purchasing PCs through Dell?
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Yes.
Go to http://www.dell.com/hied
and select Faculty, Staff & Student Purchases.
It will ask you for an ID, enter: US11190783.
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Q.
What do I do to go about purchasing a PC for my home use?
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Go to http://www.dell.com/hied and select Faculty, Staff &
Student Purchases. It will ask you for an ID, enter: US11190783.
If you're interested in something besides a Dell, you can also call the
Washington University Campus Store located in the
Mallinckrodt Center on Danforth Campus at 935-7424.
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Q.
How do I purchase software for my home machine?
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Washington University has several agreements with software
vendors for discounted software licensing for our faculty,
staff and students for use on University owned devices.
The same software companies also provide discounted software
licensing for higher-education personnel. We would suggest
that you visit the Washington University Campus Store located in
the Mallinckrodt Center on Danforth Campus. Their phone number is 935-7424.
In addition, you can visit your local computer store such as CompUsa,
Software Plus, etc. and inquire about educational discounts.
Make sure you take your Washington University id with you!
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Q.
How do I check the status of a PC/printer order?
Q.
What exactly is "spyware" and how does it install on my PC?
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Spyware is software that installs, often times without
your knowledge, on your pc as you download "freeware"
applications. Spyware gathers personal information
(e.g. passwords, email addresses, web browsing history,
online buying habits, the hardware/software configuration
of your PC. . .) for advertisers and marketing firms as
you browse the Internet.
Some web pages, or pop-up ads, may fool you into clicking
a "Yes" button by stating that the download is necessary
to view the full contents of the site. Examples of some
spyware include: WebShots, Gator, Spinner, FlashTrack,
HotBar, Klez, BonziBuddy, Comet Cursor. These applications
run continuously in the background on your PC—fighting for
valuable system resources which make it hard for you to
run your normal applications.
This type of unsolicited software can:
- Leave security holes that allow others to
download and run software on your machine without
your knowledge,
- Alter important system files,
- Provide no uninstall feature,
- Send your personal data to a third party,
- Degrade system performance and cause errors,
- Hijack your browser start page,
- Track your Internet surfing habits.
If you feel you may have spyware, please contact the PCF Helpdesk @ (314) 362-9500
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Q.
How do I access web mail?
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Go to:
http://peds.wustl.edu/pcf/webmail
Select your department. Log in with the same username and password
you used when you logged into your PC/Winterm.
As a short-cut, you can also enter the keyword "webmail" in the search
box on any Peds web page to go to
webmail.
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Q.
Can I do an out of office message on my e-mail
account when I'm already OUT OF the OFFICE?
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Yes. There are two options:
- Log onto webmail.
Select Options from the shortcuts menu on the left.
- If you have Citrix access,
log into Citrix Metaframe,
use Outlook,
choose Tools -->
Out of Office Assistant.
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Q.
Why can't I get to becker.wustl.edu from my HOME machine?
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The Becker Library has licensed all on-line journals
and periodicals for Washington University faculty,
staff and students. Becker Library has limited
access to their electronic resources only from
computer devices which are located on the
Washington University Network. You can access
these on-line resources from home by either using
your PCF provided Citrix access or getting a
Proxy Server account from MSNS. You can find
additional information on the Becker Library
web site at
http://becker.wustl.edu/help.htm#proxy
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Q.
How do I run a virus scan/update the virus definitions?
Q.
How do I change my password?
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On a Windows 2000 PC, hit ctrl-alt-del then select
Change Password. Remember the password
must be a "strong password": at least 8 characters
in length, contain upper- and lower-case letters,
numbers or special characters.
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Q.
Why do I have to change my password?
Q.
Why does my password expire?
Q.
How do I lock my workstation?
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On a Windows 2000 machine, hit ctrl-alt-del then select
Lock Computer
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Q.
How do I add a printer?
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